.me.myself.i.
.me.myself.i.

families are like fudge; mostly sweet with a few nuts
Jie Hui
12th February
LOVES THE FAMILY & MY GOOBY,
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LIFE ROCKS WITHOUT LIZARDS.

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first week of work :/
Saturday, September 08, 2007 @ 8:53 pm

BORING pretty much sums up my first week of work :/
first few days we had training at the function room like THE WHOLE DAY
ZOMG PLS.
fell asleep like DAMN ALOT OF TIMES.
like a super sian lah like we just sat there listening the whole day.
like paid to sleep or sth pls.
then we learnt how to book cruises, tours, coach tickets, use amadeus, etc.
want to go on a tour?
pls engage TOUR CONSULTANT WONGJIEHUI (:
HAHAS.
on wednesday we started to take calls from customers.
at first we were all super scared.
NO ONE dared to answer the call LOL.
i answered one, and i was like covering my eyes while talking.
LOL LIKE DAMN SCARED SAY WRONG THINGS OR WAD AH.
and everyone was looking at me pls, it was so weird!
but after a few calls we all got quite okay alr! (:
some customers are super nice..
like when you take a long time calculating of even count wrongly..
they patiently wait and assure you it's alright (:
love them pls!
so understanding :)
then some, MOSTLY AUNTIES AND AH PEHS..
and those "I'M RICH, SO WHAT?" people..
ZOMG THEY SUCK LIKE MAD.


CASE STUDY ONE:
i had a call from this MIAOZING UNCLE..
he wanted to go to KL, Genting, A Famosa, Kota Kinabalu.
none of the malaysia packages had this combi..
the best i could find was kl and genting.
me: "i'm very sorry sir, we do not have such a package. the closest one would be a genting and kl package"
i even smiled over the phone.
MIAOZING UNCLE: "HUH.. but i want to go 4 places leh........"
so i recommended him a special package which goes to kl, genting, malacca, penang.
MIAOZING UNCLE: "HUH.. i dont want leh i want to go KEEENAHBAHHHLOOOO..."
me: "i'm really sorry there is no such package.. if you really want i'm afraid you have to go on different packages.."
MIAOZING UNCLE: "HUHHHHH.. you cannot make a package for me one mehhh.. i want these 4 places lehhhh.... cannot make one for me mehhh.."
i wanted to box him alr.
"WOW, LIKE SURE!"
no problem man, make a package for you right?
ONE WAY PACKAGE TO HELL WANT OR NOT.
wahlau eh like a make a package JUST FOR HIM LEH!
how demanding pls ZOMG.


CASE STUDY TWO:
some MISS TAN called and wanted to book a taiwan tour.
and the problem is, we only have 2 taiwan file..
then 2 of my colleagues were using them at that time.
SO, i couldnt use the file LAHHH.
me: "sorry miss tan, can i take down your contact number? i will check and calculate the prices and get back to you asap?"
SUCKER TAN: "WHY? i just want to know the fares wad."
me: "yes, but i need to check for the details and calculate for you first.."
SUCKER TAN: "you cannot tell me now meh? you mean you dunno the info one meh?"
i had no choice but to tell her..
me: "i'm sorry but my colleagues are using the files now, so i have to take down you details and check for you when they are done. i will get back to you in a while."
SUCKER TAN : "but i just want to know the price! [she started to raise her voice -.-] you cant tell me now?!!"
me: "yes, i dont have the fares with me now, i need to.."
ZOMG AND SHE CUT ME WHEN I HAVENT EVEN FINISH MY SENTENCE.
SUCKER TAN: "okok forget it, nvm."
me: "i'm sorry i.."
AND THEN SHE HUNG UP ON ME.
like a oh my!
SOOOOOOOOPER RUDE PLS!

CASE STUDY THREE:
this lady called to book an air ticket.
LADY: "can you help me check of there are flights to melbourne, departing on the 15th?"
so i checked, but the seats are all taken.
and ee san said so last minute book sure no seats.
SO, i told the lady..
me: "i'm sorry miss, there are no available seats alr.."
LADY: "HUH, no more ah? so fast no more one meh?"
me: "yes, most of the time if you want to make bookings at the last minute there wont be seats alr.."
LADY: "HUH I WHERE GOT LAST MINUTE!"
eh, hello, you called like one week before pls..
and considering your destination is POPULAR TOURISM SPOT MELBOURNE, it IS last minute.
me: "but there are really no seats alr.."
LADY: "HUHHHHH, then you cannot help me find seats one meh! really no more meh! [like i lie to her got money liddat..] need to pay more also nvm one, most expensive one also no more mehhh."
EH, you dont understand english is it!
fully booked means FULLY BOOKED.
EVERYONE BOOKED ALR.
NO MORE SEATS ALR!
you cannot understand what is NO MORE is it.
or you want to sit on the wing!
WAHLAUUU EH.
got money so what?
no seats means no seats LAHHH!
like a how many times must i repeat myself pls.
AND SINCE YOU ARE SO RICH, WHY DONT YOU BUY YOUR OWN BLOODY JET AND SHOOT YOURSELF OFF TO MELBOURNE!
omg plssssss.
it's not that i am damn petty or that i always get easily-pissed..
but these people are simply RETARDED, period.
they really need a good BOX IN THE FACE.
RAH.